Red Squirrel Properties

Luxury self catering holiday cottages on the Isle of Wight

Terms and conditions

OUR CONTRACT WITH YOU

  1. Please ensure that you read these Terms carefully, and check that the details on the booking (including the arrival date and time, number of guests etc) are complete and accurate before you submit the booking reservation.
  2. These Terms will become binding between us once we issue you with the booking confirmation.
  3. The person who makes the booking reservation must be over the age of 18.
  4. The maximum number of people who can stay in the property under the terms of the booking will be confirmed in the booking confirmation.
  5. In the unlikely event of not being able to accommodate your booking due to any system errors or similar we will do our best to inform you within 24 hours of your booking and offer you alternative accommodation (if possible) or make a refund immediately.
  6. As lead for the group, you are liable for the acts and/or omissions of all individuals or animals attending the property whether permitted by us or not.

ENJOYING THE PROPERTY

  1. Your use and enjoyment of the property must be solely in accordance with these terms, the house rules and any signage, guidance on use, safety or operational instructions given to you by us.  You hereby acknowledge that enjoyment of the property and grounds is at your own risk.
  2. During your booking at the property, you shall take proper care of the property and its contents.  You may receive an invoice for any damage caused or loss suffered if the property and its contents are not left in the same state in which they are found at your arrival date.  You shall report to us any damage, destruction, loss, defect, or disrepair affecting the property as soon as it comes to your attention, to allow us to investigate and take steps to rectify where deemed necessary.
  3. We, or an authorised representative or agent acting on our behalf (including, but not limited to, tradespeople), reserve the right to enter the property at any time for the purpose of inspection or to carry out any repair deemed necessary to the Property or its contents.
  4. It is your sole responsibility to ensure that the Property is suitable for you and your group’s needs ahead of making your booking reservation.
  5. We reserve the right to request your immediate departure without refund where you have in our sole discretion acted unreasonably, illegally, immorally or in a manner which may impair the enjoyment, comfort or health of other parties or causes, or is likely to cause, damage to the property.
  6. All belongings and vehicles are left at the Property at your own risk.  Please ensure all of your belongings are removed by the departure date as the return of any of your lost property cannot be guaranteed.  Returns will incur charges.

PETS

  1. Only permitted pets or registered assistance animals are permitted to stay in the Property. 
  2. Permitted pets are not allowed on the furniture or upstairs and where pets that are not permitted but have been brought with you for the Booking, we reserve the right to request immediate departure. 
  3. We reserve the right to refuse admission or request immediate departure from the Property to anyone who their permitted pet is considered to be, in our sole discretion, a nuisance or danger to others.  No refund will be due. 
  4. You will be liable for any damage caused by animals or parasites introduced by your permitted pets. 
  5. We are not liable for any allergies that are affected as a result of pets present in a previous occupancy.

PRICE AND PAYMENT

  1. The booking price will be based on your booking reservation and confirmed in your booking confirmation.
  2. A 25% deposit is payable to secure your booking, and the balance must be paid at least 8 weeks prior to your arrival, unless your booking is received less than 8 weeks before your holiday then we require the full amount.
  3. Booking a holiday constitutes a legally binding contract between you and the proprietors of Red Squirrel Properties.
  4. We may increase or reduce the prices of unsold products and services or correct mistakes in pricing at any time before we confirm your booking. We will confirm the price of your booking when you make it. As changes and mistakes can happen, you must check all details at the time of booking.
  5. No entry to the Property will be permitted where payment of the full booking price has not been made.

YOUR RIGHTS TO CANCEL AND APPLICABLE REFUND

  1. We strongly recommend that you take out an appropriate travel insurance policy before placing your booking reservation.
  2. You may cancel a booking before the arrival date by contacting us in writing using the contact details.  A cancellation fee will be charged if you cancel your booking.
  3. Your liability for the booking price is dependent on the Property and period of notice that you give us, as set out below.  The time and date of the cancellation is when we receive written notice from you.

Number of days before arrival date that notification is received

Percentage of booking price payable by you

Prior to balance due date

25% (the booking deposit)

Post balance due date

100%
  1. We will confirm your cancellation with you in writing and notify you of any payment or refund due to you at that time.
  2. If you cancel your booking, we will try and re-let the Property.  If we are able to re-let the Property, we will refund money paid, less our administrative costs and subject to any difference in price between the booking price and the re-let price.
  3. Please note that if you need to cancel because you are ill, including where you are showing symptoms of illness (for avoidance of doubt this includes Covid19 and/or self-isolating due to any other contagious condition), this well be treated as a cancellation by you.
  4. If you depart voluntarily from the Property before the departure date, no refund shall be given.  Similarly, if you fail to show for your booking this will be regarded as a cancellation on the arrival date and will not be refundable.  Changes in personal or work circumstances, family emergencies, travel delays, vehicle breakdown and delays with public transport will all be treated as cancellation by you in accordance with this clause.

OTHER IMPORTANT TERMS

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